Customer Success Lead

San Francisco, California, United States · Customer Success

Description

As Customer Success Lead at AgileMD, you will guide customers through achieving the highest impact to improving patient care and hospital operations. You will be the eyes and ears for AgileMD and serve as the voice of our customers internally. You will also be an expert advisor to our customers on evolving medical practice with advanced clinical software. Help us keep pace with our fast-growing list of customers including Johns Hopkins Medicine, University of Colorado Health, University of Chicago Health, John Muir Health, University of California San Francisco, and more.

Your responsibilities will include

WITHIN 1 MONTH, YOU'LL:

WITHIN 3 MONTHS, YOU'LL:

WITHIN 6 MONTHS, YOU'LL:

WITHIN 12 MONTHS, YOU'LL:

Requirements

We’re looking for someone who is highly motivated and relentless in helping customers as quickly and efficiently as possible. You’re also passionate about advancing healthcare and quality improvement as much as you are about getting your work done. You are extremely comfortable with written and verbal communication with both customers and other team members. And you’re incredibly organized, handling multiple responsibilities at the same time.

While you’ll have a solid foundation in customer service and understanding of healthcare, at Agile you will learn to understand our customers’ complex and unique needs and processes for balancing high quality patient care, positive environments for healthcare providers, and efficient hospital operations. You'll provide the solutions that are the best for them and build expertise in both healthcare technology and healthcare delivery.

Our perfect team member is comfortable with and inspires confidence across both executive leadership and clinical operations, including c-suite executives, seasoned physicians and staff nurses. You are smart, independent, self-motivated, empathetic, and passionate about supporting our customers. It's critical that you have a mindset for using technology and can quickly learn how to use new tools (including Agile, as well as a basic understanding of other key hospital workflow tools).

Past experience in healthcare operations and willingness to travel is required. Prior clinical experience is preferred.

Benefits

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